FAQ's

Welcome to ElectricXpress! We’ve compiled answers to common questions to help you have the best shopping experience. If you have additional queries, feel free to contact us at [your email/contact link].

1. What products does ElectricXpress offer?

We specialize in convenient and innovative household products, including:

  • Egg Steamers: For quick and easy breakfast preparation.
  • Heaters: Keep warm with energy-efficient heating solutions.
  • Coffee Cups: Enjoy your favorite beverages with style and durability.
  • Temperature Bottles: Maintain the perfect drink temperature on the go.

2. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods available at checkout.

3. Do you ship internationally?

Yes, we ship worldwide. Delivery times and costs vary depending on the destination. Note that customs duties, taxes, or additional fees may apply for international orders.

4. How long does delivery take?

  • Domestic Orders: Typically delivered within 5-7 business days.
  • International Orders: Delivery usually takes 7-21 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to monitor your package’s progress.

6. What is your return policy?

We accept returns for unused and undamaged items within 30 days of delivery. Please refer to our [Return Policy] page for complete details.

7. Can I cancel or modify my order?

Orders can be canceled or changed if they haven’t been processed yet. Contact us as soon as possible at [your email/contact link].

8. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include photos of the item and packaging, and we’ll work on a replacement or refund.

9. Do you offer free shipping?

Yes, we offer free standard shipping on orders over [specify amount, e.g., $50].

10. How can I contact customer support?

You can reach us via email at [your email/contact link] or through our [Contact Us] page. We’re always happy to assist!